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Archive for the ‘Technology Trends’ Category

Why the iPad in not a Kindle killer

Friday, January 29th, 2010

by Scott Jacobson, written for a guest post on TechFlash

First, I’ll apologize for using a list format for this blog post. It is an obvious attempt to cover up my inadequacies as a writer…but those will become abundantly clear momentarily. Second, let me disclaim that mine is a household with two Kindles, four iPhones/iPod Touches, and two iMacs.

And I am a shareholder in both Amazon and Apple. And I worked on the launch of the original Kindle at Amazon. And I plan to buy an iPad. So I’m all sorts of biased. All of that said, here are a few reasons I don’t think iPad is a Kindle killer.

1. Kindle is designed for hard-core readers.

For those of us who like to carry books wherever we go, reading on the bus, on airplanes, on the beach, wherever…Kindle is a great reading device. Sure, it has its limitations. But for people who like to read mass-market stuff (fiction, biographies, history, etc.), the fact that it’s not color and the page turns are not instantaneous isn’t that big of a deal.

It is really good at what it does, and it doesn’t need to do a whole lot more. There is a segment of the market (probably millions, maybe tens of millions, but not hundreds of millions) that will prefer a less-expensive device that does one thing really well. And that segment will continue to choose Kindle.

2. Kindle is not just ‘iPod for books.’

Amazon is not dependent on a completely closed loop system (like iPod/iTunes) to be successful. I can buy Kindle books on Amazon.com and then read them on my Amazon Kindle, my Dell laptop, and my Apple iPhone. Amazon will continue to make Kindle part of the reading experience on other people’s hardware because it knows that’s it’s best and only chance of winning.

Who knows, maybe someday Amazon will let other hardware makers build their own e-book readers with ‘Kindle Inside’. I am a fan of Kindle the device, but as an Amazon shareholder, I am happy that Amazon’s success in the e-book space is not solely dependent on the success of its hardware.

3. iPad is expensive (comparing apples-to-apples, or perhaps apples-to-amazons).

Kindle’s 3G connection is free. Well, actually, it’s bundled into the cost of the books you buy on Kindle. A 3G iPad will run you $130 more than the $499 base price, and its data connection will cost you between $180 and $360 per year. To be fair, iPad’s data plan can and will be used for a lot more than downloading books. And you can buy a WiFi version of iPad and avoid the $130 + $180-360 per year. But then you lose one of the features that makes the Kindle experience magical: the ability to download any book in the store, anywhere, in a couple of seconds. In an apples-to-apples cost comparison, Kindle is $259 ($489 for the DX), iPad is $629 + $180 per year.

4. Personalization/Recommendations.

Almost every book I’ve purchased over the past seven or eight years I bought on Amazon. Because of that, Amazon is pretty darn good at recommending books that it thinks I might like. iTunes has held my entire music collection over a similar timeframe, and yet, its music recommendations still suck.

Amazon is better at making personalized recommendations, and it has a much longer history for books I own to inform its suggestions. It’s hard to put a value on that, but it’s real. It will be interesting to see how the iBookstore does here.

5. Amazon can’t afford to lose.

Amazon doesn’t report the revenue from books, but it’s safe to assume that books remain a very significant part of its business. While the transition from physical to digital will take far longer for books than it has for music, Amazon can’t afford to allow Apple to dominate the market for e-books the way it dominates the market for MP3s. Amazon is in this fight for the long-run, and as Jeff is known to say, ‘it’s still day one’. While I’m sure it’s no surprise to Amazon that Apple is entering the e-book market, rest assured Amazon is now doubling down on its investment.

Make no mistake.

Apple is going to be a major player in the e-book market. They will extend the iBookstore to iPhone and iTunes, and they will sync the last page read across all of your devices (just like Kindle). But iPad is not the death knell for Kindle. It is a shot across the bow. And Amazon needs to step up its game. The nice thing about competition is that it fosters innovation. And we the consumers will be the beneficiaries.

What’s Selling in This Economy?

Sunday, March 15th, 2009

These days whenever I run into colleagues, friends or new acquaintances, the first question I’m typically asked is “What do you think of this economy?” Rather than lamenting the drumbeat of negative economic news splashed across the headlines, my response has become consistently the same: “Well, it’s tough out there, but companies that have the right value proposition are still managing to sell and hit or exceed their numbers.” Some might just chalk this up to classic, VC Pollyanna-ism, but it’s becoming clear as we move towards the end of the first quarter of 2009, that it is indeed true in the world of commercial software.

So what value proposition is resonating with business customers? Not surprisingly, it’s two things: cost cutting and compliance. IT departments will spend money on a product/service if it takes cost out. A payback period that meets the historical internal hurdle rate is not sufficient – the product/service needs to take cost out immediately. Or, in the case of a compliance driven sale, the company is required to make the purchase because of regulation such as PCI. Goldman Sachs released their most recent IT Spending Survey this week and one of their top level themes reinforced our observation: “Top priorities for spending include “cost reduction” and other strong ROI or compliance related spends.” We at Madrona heard this articulated clearly going back to last fall at a roundtable discussion of nine Seattle-area CIOs we hosted and, if anything, it has become more starkly true in Q1.

This brings me to the second question I have been consistently hearing after the one about the economy – “Are you still making investments and, if so, what spaces are you excited about?” The answer to the first part is “yes,” we are absolutely still actively investing, making 4 new investments in the last 6 months. As for the latter, one area of great interest to Madrona (and many VCs) is cloud computing. Although arguably the largest trend sweeping IT, the term “cloud computing” has undeniably become overused and overhyped. Many companies have tried to hitch their train to the wave of hype without having real products and real customers to back up the marketing buzz. The reality, however, is that cloud computing is catching on with small companies and enterprises alike in a very real way. Not surprisingly because, in the near term, cloud services can deliver the cost savings value proposition that is critical to selling in this economy. From a VC perspective, the cloud is appealing because of its long term potential for disrupting the way software is delivered to and within businesses (it has already done so for consumers). The trick for an investor like Madrona is to find companies that have the team, the technology and the product that are actually delivering on this, rather than just attaching themselves to the hype.

Clearly large players like Amazon, Google and Microsoft are making bets on cloud computing. But what are some tangible examples of emerging companies that are excelling by leveraging the cloud, differentiating themselves from the big players, and selling primarily around the theme of cost savings? One Madrona investment that clearly exemplifies this trend is Apptio, whose Saas IT cost optimization solutions provide the added visibility into costs, utilization, and operations of IT services that CIOs need to readily identify cost saving opportunities. Another great example is Skytap, who delivers 100% self-service provisioning of complex IT environments – you can think of it as a virtual data center in the cloud – for dynamic IT labs.

Skytap enables companies to take advantage of utility-based “pay only for what you use” pricing to test their applications in the cloud, demo their software to prospective customers, and/or provide remote training. This means that companies can use opex for what has traditionally required capex for on-premise infrastructure. They are differentiated not only with their platform, which enables existing applications to run unchanged on industry-standard platforms, but also by their SaaS virtual lab management solution which enables IT control of costs while allowing self-service access to virtual environments by end users. With this value proposition and a robust product born from technology spun out of the University of Washington, Skytap has managed to cut through the hype and get significant traction with paying customers from large enterprises to start-ups even in this challenging market climate.

Given all this, it’s not surprising that Madrona and Skytap’s other major investors, Ignition Partners and WRF, closed a new $7 million Series B investment in the company last week. Skytap is selling successfully in this down economy with a strong cost-savings value proposition. They are a leading player in a large, high potential space, have a compelling and differentiated product, and a great team that is executing on their vision. It’s this type of company that will thrive in this down market and precisely the type of company in which Madrona will continue to invest.



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